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NSSE Administration Mode Comparison

  Web-only Web+ Paper
Survey Format Online version only Online version only for students who receive invitation and first three follow-up contacts.
Upon the 4th contact, a paper survey with the option of the online version will be made available to a sub-group of non-respondents. E-mail contacts continue for students not selected for the paper follow-up
Paper with option of online version
Institutional Considerations
  • E-mail addresses are very accurate and readily available
  • Students routinely check their e-mail
  • E-mail addresses are accurate and readily available
  • Local addresses are accurate and readily available
  • Students check their e-mail
  • Local addresses are very accurate and readily available
  • E-mail addresses are not reliable and/or students do not use the institution's e-mail system
Invitation to Participate
(1st Contact)
Customized e-mail messages optionally using an email address of a campus official are sent to students and students are asked to complete the Web version of the survey Customized e-mail messages optionally using an email address of a campus official are sent to students in the larger sample and students are asked to complete the online version of the survey Customized letters on institutional letterhead bearing the signature of a campus official and a paper copy of the survey are sent to students via USPS at a local address. Students are also given the option of completing the Web version of the survey
Follow-up Contact (2nd) Non-respondents receive a customized follow-up e-mail optionally using an e-mail address of a campus official Non-respondents receive a customized follow-up e-mail optionally using an e-mail address of a campus official Non-respondents receive customized follow-up letters (on institution letterhead and with a signature of the campus official) and another paper copy of the survey instrument via USPS at their local address. Students are also given the option of completing the Web version of the survey
1st Reminder (3rd) Customized e-mail reminders are sent to non-respondents Customized e-mail reminders are sent to non-respondents USPS postcards or customized e-mail reminders are sent to non-respondents
2nd Reminder (4th) E-mail reminders are sent to non-respondents Follow-up letters (on NSSE letterhead with the signature of the NSSE project manager) and a paper copy of the survey are sent via USPS to a sub-group of non-respondents at their local address. E-mail reminders will also be sent to the non-respondents not selected for paper follow-up E-mail reminders are sent to non-respondents
3rd Reminder (5th) E-mail reminders are sent to non-respondents E-mail reminders are sent to non-respondents E-mail reminders are sent to non-respondents